Motorcycle City – Dealer Management System Implementation
Project management of computer implementation for a retailer at national level, all aspects of delivery managed throughout project life cycle. System delivered on time and within budget.
Background
A successful retail company with 21 sites throughout the UK required a computerised management system to control operations. With 4 internal departments, vast amounts of stock, a multitude of suppliers, 600 staff and an internet shop window, this provided all the ingredients for a classic computer implementation.
Delivery
David project-managed every aspect of the implementation and directed a team of 11 IT professionals. Regular liaison with the system suppliers resulted in controlled upgrades and enhancements to the software. Thorough and targeted training was provided to every member of staff and a complete company procedure manual was compiled from scratch.
The project encompassed every aspect of the business from point of sales to accounts processes, from un-crating motorbikes to selling them on the internet. Customer experience on the shop floor and the enormous task of stock control were paramount and serve to demonstrate the diversity of the work. Work analysis covered similar varied ground with much of the work on-site throughout the UK and face to face with the staff concerned.
Results
A successful project delivered on time and within budget was the result of 18 months dedication. David became the national systems manager reporting to board level. Shortly after completion Dixons PLC acquired the company in a buy-out, unusually David and his team offered their services and were retained for a further 3 months by the new owners to provide implementation expertise as their own DMS was installed throughout the company.